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Do I need to replace my credit card terminal?

June 27th, 2008

One question that comes up frequently from merchants is “I was told that I need to update my terminal. Is this true?” The answer is, although there may be certain cases where a terminal does need to be replaced as an upgrade, that is not usually the case. Merchant service companies are in business to make a profit, (as most businesses are) so they will try to sell things. Unfortunately there are the select few companies out there who will try to sell terminals to merchants under false impressions. The first thing to do if you are told that you need to upgrade your terminal is to check with the manufacturer. Contact info for the major manufacturers is included at the end of this article. First check with them and see if your terminal is still functional for the processes that you need it to perform. If it is and you are happy with the current features, then there is no need to upgrade.

Although new credit card terminals are being released by manufacturer’s constantly, that does not necessarily mean you have to have the latest and greatest model to perform the functions your business needs. Most terminals are made to last for several years, and the most popular models such as the Nurit 2085 and VX 570, even allow you to download upgrades to the operating system right from the machine. If you are not looking for the upgraded features and benefits that many of the new terminals offer, such as Ethernet connectivity, WiFi or increased memory, your existing terminal will likely work fine.

If your processing representative tells you that your terminal is outdated, insist that they back this up in writing. It is always a good idea to get multiple opinions before making any purchase that you may feel is unnecessary in your business, and that applies to your terminal. We are also available via our contact sheet, to answer any questions you may have.

To verify if a replacement is necessary see the manufactuer’s website below:

Verifone/Lipman: http://www.verifone.com/

Hypercom: http://www.hypercom.com/

Ingenico: http://www.ingenico.com/

Entry Filed under: Advice

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